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NEUROXTRACTS Hemp and CBD Product Return and Refund Policy

At NEUROXTRACTS, we are committed to delivering premium-quality hemp and CBD products while upholding strict safety and quality standards. Our return and refund policy has been designed to be transparent and straightforward, keeping in mind the nature of our products and customer satisfaction.

Return Policy

Due to the sensitive nature of our hemp and CBD products and health and safety regulations, NEUROXTRACTS does not accept returns for any items that have been fulfilled and shipped. This policy ensures that all our customers receive products that are safe, tamper-free, and of the highest quality.

  • Non-Returnable Items: All hemp and CBD products are non-returnable once they have been shipped. We cannot accept returned items, even if they are unopened, to maintain product integrity and safety.

Refund Policy

We offer refunds only for orders that have not been fulfilled or shipped. If you need to cancel an order before it is dispatched, please contact us as soon as possible to initiate a refund.

  • Eligibility for Refund: Orders that have not yet been processed and shipped are eligible for a full refund. To request a refund, please reach out to us at neuroxtracts@outlook.com.gr.
  • Processing Time: Approved refunds will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to process and reflect the refund in your account.

Order Issues and Mistakes

We understand that mistakes can happen, and we are here to help. If you receive an incorrect, damaged, or defective product, or if we have made an error with your order, please contact us immediately at neuroxtracts@outlook.com.gr. We will evaluate the issue and work to resolve it promptly, which may include sending a replacement or offering a suitable solution.

Contact Information

For any questions or concerns about our return and refund policy, or if you need assistance with an order, please do not hesitate to reach out to our customer support team at neuroxtracts@outlook.com.gr. We are here to assist you and ensure your experience with NEUROXTRACTS is positive and satisfying.

Thank you for your understanding and support of NEUROXTRACTS. We value your trust and are committed to providing only the best hemp and CBD products.